RankEngineRankEngine Help

Getting support

You can reach RankEngine three ways: live chat inside the app, email, or a free 15-minute call. All three are on one page, Settings › Support. This guide shows where each one is and what to send so we can answer on the first reply.

Who this is for

Anyone with a question about setup, billing, a fix that did not land, or what to work on first.

What you need

  • Your store's myshopify address (for example your-store.myshopify.com).
  • The page in RankEngine where you saw the problem, and what you expected to happen.

Open Settings › Support

  1. Open Settings from the app menu.
  2. Choose Support under Account. (On a narrow screen, pick it from the jump list at the top.)
  3. The Get help from our team section shows four cards: Live chat, Book a meeting, Email and Help center.

Chat with us in the app

  1. In Settings › Support, on the Live chat card, click Chat with us. The chat opens in the corner of the page; "Opening chat…" shows while it loads.
  2. Type your question. The chat already knows which store you are writing from, so you do not need to log in again.
  3. Keep the tab open for the reply. If you close it, reopen the chat the same way to see the conversation.

You can also open the chat from any page: click the question-mark button (Help) at the top right of the page header (on a phone it is under More actions), then Chat with support.

Email us

  1. In Settings › Support, on the Email card, click Send an email to open your email app, or Copy to copy the address. The address is RankEngine support.
  2. Include your myshopify address.
  3. Include the page in RankEngine (for example SEO Checker › Issues), and what you did, what you expected and what happened instead — a screenshot helps.

Those details let us pull the exact logs for your store instead of asking for them first.

Book a free 15-minute call

  1. In Settings › Support, on the Book a meeting card, click Book a free 15-minute call. The booking page opens in a new tab. (It is also linked as Book a setup call in the SEO Checker's help panel.)
  2. Pick a time that suits you.
  3. We look at your store together and tell you what to fix first and what is worth ignoring. There is no charge and no obligation.

Help center

On the Help center card, Open help center opens these guides in a new tab.

What you should see

  • A reply in the chat or by email from a person at RankEngine. Pro plans get priority support.
  • For a booked call: a calendar invitation with the meeting link.

Troubleshooting

  • "Chat could not be opened." A browser extension or network filter may block the chat. Email us instead, or open the help center.
  • The chat does not appear after clicking. Wait a few seconds for it to load, then click Chat with us again.
  • "Could not copy." Your browser blocked the clipboard; the message shows the address so you can type it.
  • You need an answer right now. Search this help center — most questions about setup, fixes, Autopilot and billing are answered here.

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